{"id":37,"date":"2012-02-14T03:56:36","date_gmt":"2012-02-14T03:56:36","guid":{"rendered":"http:\/\/s402747915.onlinehome.us\/?page_id=37"},"modified":"2020-07-10T14:46:29","modified_gmt":"2020-07-10T18:46:29","slug":"policies","status":"publish","type":"page","link":"https:\/\/dockcraft.com\/policies\/","title":{"rendered":"DockCraft Industries LLC Policies"},"content":{"rendered":"<div id=\"anchors\"><a href=\"#privacyPolicy\">Privacy Policy<\/a> | <a href=\"#terms\">Terms of Use<\/a> | <a href=\"#customerPolicy\">Customer Satisfaction Policy<\/a> | <a href=\"#orderPolicy\">Order Policy <\/a> | <a href=\"#paymentPolicy\">Payment Policy <\/a> | <a href=\"#shippingPolicy\">Shipping Policy <\/a> | <a href=\"#returnPolicy\">Return Policy<\/a> | <a href=\"#warrantyPolicy\">Warranty Policy<\/a><\/div>\n<h2 id=\"privacyPolicy\"><\/h2>\n<h2>Privacy Policy<\/h2>\n<p><strong>Privacy Statement<\/strong><br \/>\nDockCraft Industries LLC is committed to protecting your privacy and using technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the DockCraft Industries LLC Web site and governs data collection and usage. By using the DockCraft Industries LLC website, you consent to the data practices described in this statement.<\/p>\n<p><strong>Collection of your Personal Information<\/strong><br \/>\nDockCraft Industries LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. DockCraft Industries LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.<\/p>\n<p>There is also information about your computer hardware and software that is automatically collected by DockCraft Industries LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by DockCraft Industries LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DockCraft Industries LLC Web site.<\/p>\n<p>Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DockCraft Industries LLC public message boards, this information may be collected and used by others. Note: DockCraft Industries LLC does not read any of your private online communications.<\/p>\n<p>DockCraft Industries LLC encourages you to review the privacy statements of Web sites you choose to link to from DockCraft Industries LLC so that you can understand how those Web sites collect, use and share your information. DockCraft Industries LLC is not responsible for the privacy statements or other content on Web sites outside of the DockCraft Industries LLC and DockCraft Industries LLC family of Web sites.<\/p>\n<p><strong>Use of your Personal Information<\/strong><br \/>\nDockCraft Industries LLC collects and uses your personal information to operate the DockCraft Industries LLC Web site and deliver the services you have requested. DockCraft Industries LLC also uses your personally identifiable information to inform you of other products or services available from DockCraft Industries LLC and its affiliates. DockCraft Industries LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.<\/p>\n<p>DockCraft Industries LLC does not sell, rent or lease its customer lists to third parties. DockCraft Industries LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, DockCraft Industries LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to DockCraft Industries LLC, and they are required to maintain the confidentiality of your information.<\/p>\n<p>DockCraft Industries LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.<\/p>\n<p>DockCraft Industries LLC keeps track of the Web sites and pages our customers visit within the DockCraft Industries LLC Web sites in order to determine what DockCraft Industries LLC services are the most popular. This data is used to deliver customized content and advertising within DockCraft Industries LLC to customers whose behavior indicates that they are interested in a particular subject area.<\/p>\n<p>DockCraft Industries LLC Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DockCraft Industries LLC or the site; (b) protect and defend the rights or property of DockCraft Industries LLC; and, \u00a9 act under exigent circumstances to protect the personal safety of users of DockCraft Industries LLC, or the public.<\/p>\n<p><strong>Use of Cookies<\/strong><br \/>\nThe DockCraft Industries LLC Web site use &#8220;cookies&#8221; to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.<\/p>\n<p>One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize DockCraft Industries LLC pages, or register with DockCraft Industries LLC site or services, a cookie helps DockCraft Industries LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same DockCraft Industries LLC Web site, the information you previously provided can be retrieved, so you can easily use the DockCraft Industries LLC features that you customized.<\/p>\n<p>You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DockCraft Industries LLC services or Web sites you visit.<\/p>\n<p><strong>Security of your Personal Information<\/strong><br \/>\nDockCraft Industries LLC secures your personal information from unauthorized access, use or disclosure. DockCraft Industries LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.<\/p>\n<p><strong>Changes to this Statement<\/strong><br \/>\nDockCraft Industries LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. DockCraft Industries LLC encourages you to periodically review this Statement to be informed of how DockCraft Industries LLC is protecting your information.<\/p>\n<p><strong>Contact Information<\/strong><br \/>\nDockCraft Industries LLC welcomes your comments regarding this Statement of Privacy. If you believe that DockCraft Industries LLC has not adhered to this Statement, please contact DockCraft Industries LLC at info@DockCraft.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.<\/p>\n<h2 id=\"terms\">Terms of Use<\/h2>\n<p><strong>AGREEMENT BETWEEN USER AND DOCKCRAFT INDUSTRIES LLC<\/strong><br \/>\nThe DockCraft Industries LLC Web Site (DockCraft.com) is comprised of various Web pages operated by DockCraft Industries LLC.<\/p>\n<p>The DockCraft Industries LLC Web Site (DockCraft.com) is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the DockCraft Industries LLC Web Site (DockCraft.com) constitutes your agreement to all such terms, conditions, and notices.<\/p>\n<p><strong>MODIFICATION OF THESE TERMS OF USE<\/strong><br \/>\nDockCraft Industries LLC reserves the right to change the terms, conditions, and notices under which the DockCraft Industries LLC Web Site (DockCraft.com) is offered, including but not limited to the charges associated with the use of the DockCraft Industries LLC Web Site (DockCraft.com).<\/p>\n<p><strong>TERMINATION \/ ACCESS RESTRICTION<\/strong><br \/>\nDockCraft Industries LLC reserves the right, in its sole discretion, to terminate your access to the DockCraft Industries LLC Web Site (DockCraft.com) and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Ontario County, New York, U.S.A. in all disputes arising out of or relating to the use of the DockCraft Industries LLC Web Site (DockCraft.com). Use of the DockCraft Industries LLC Web Site (DockCraft.com) is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and DockCraft Industries LLC as a result of this agreement or use of the DockCraft Industries LLC Web Site (DockCraft.com). DockCraft Industries LLC\u2019s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of DockCraft Industries LLC\u2019s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the DockCraft Industries LLC Web Site (DockCraft.com) or information provided to or gathered by DockCraft Industries LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and DockCraft Industries LLC with respect to the DockCraft Industries LLC Web Site (DockCraft.com) and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and DockCraft Industries LLC with respect to the DockCraft Industries LLC Web Site (DockCraft.com). A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.<\/p>\n<p><strong>Disclaimer Policy<\/strong><br \/>\nAll products are subject to availability.<\/p>\n<p>Products, information, prices, and or specifications are subject to change without notice.<\/p>\n<p>DockCraft Industries LLC reserves the right to correct any mistakes in product information or pricing.<\/p>\n<p>This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control.<\/p>\n<p><strong>Liability Disclaimer<\/strong><br \/>\nThe INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES included in or available through the DockCraft Industries LLC\u00a0 WEB SITE may include inaccuracies or typographical errors. changes are periodically added to the information herein. DockCraft Industries LLC\u00a0 and\/or its suppliers may make improvements and\/or changes in DockCraft Industries LLC\u00a0 WEB SITE at any time. advice received via the DockCraft Industries LLC\u00a0 WEB SITE should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.<\/p>\n<p>DockCraft Industries LLC\u00a0 and\/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS contained on the DockCraft Industries LLC\u00a0 WEB SITE for any purpose. To the maximum extent permitted by applicable law, all such INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS are provided &#8220;as is&#8221; without warranty or condition of any kind. DockCraft Industries LLC\u00a0 and\/or its suppliers hereby disclaim all warranties and conditions with regard to this INFORMATION, SOFTWARE, SERVICES AND RELATED GRAPHICS, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.<\/p>\n<p>To the maximum extent permitted by applicable law, in no event shall DockCraft Industries LLC\u00a0 and\/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the DockCraft Industries LLC\u00a0 WEB SITE, with the delay or inability to use the DockCraft Industries LLC\u00a0 WEB SITE or related services, the provision of or failure to provide services, or for any INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS obtained through the DockCraft Industries LLC\u00a0 WEB SITE, or otherwise arising out of the use of the DockCraft Industries LLC\u00a0 WEB SITE, whether based on contract, tort, negligence, strict liability or otherwise, even if DockCraft Industries LLC\u00a0 or any of its suppliers has been advised of the possibility of damages. Because some states\/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the DockCraft Industries LLC\u00a0 WEB SITE, or with any of these terms of use, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE DockCraft Industries LLC\u00a0 WEB SITE.<\/p>\n<p><strong>Typographical Errors<\/strong><br \/>\nIn the event that a DockCraft Industries LLC product is mistakenly listed at an incorrect price, DockCraft Industries LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DockCraft Industries LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DockCraft Industries LLC shall issue a credit to your credit card account in the amount of the incorrect price.<\/p>\n<p><strong>Indemnification Policy<\/strong><br \/>\nYou agree to indemnify, defend, and hold harmless DockCraft Industries LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the &#8220;Service Providers&#8221;) from and against all losses, expenses, damages and costs, including reasonable attorneys&#8217; fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.<\/p>\n<p><strong>Participation Disclaimer<\/strong><br \/>\nDockCraft Industries LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials.<\/p>\n<p>As a condition of your use of the DockCraft Industries LLC Web Site, you warrant to DockCraft Industries LLC that you will not use the DockCraft Industries LLC Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the DockCraft Industries LLC Web Site in any manner which could damage, disable, overburden, or impair the DockCraft Industries LLC Web Site or interfere with any other party&#8217;s use and enjoyment of the DockCraft Industries LLC Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the DockCraft Industries LLC Web Sites.<\/p>\n<p><strong>Use of Communication Services<\/strong><br \/>\nThe DockCraft Industries LLC Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and\/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, &#8220;Communication Services&#8221;), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:<\/p>\n<ul>\n<li>Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.<\/li>\n<li>Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.<\/li>\n<li>Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.<\/li>\n<li>Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another&#8217;s computer.<\/li>\n<li>Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.<\/li>\n<li>Conduct or forward surveys, contests, pyramid schemes or chain letters.<\/li>\n<li>Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.<\/li>\n<li>Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.<\/li>\n<li>Restrict or inhibit any other user from using and enjoying the Communication Services.<\/li>\n<li>Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.<\/li>\n<li>Harvest or otherwise collect information about others, including e-mail addresses, without their consent.<\/li>\n<li>Violate any applicable laws or regulations.<\/li>\n<\/ul>\n<p>DockCraft Industries LLC has no obligation to monitor the Communication Services. However, DockCraft Industries LLC reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. DockCraft Industries LLC reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.<\/p>\n<p>DockCraft Industries LLC reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in DockCraft Industries LLC \u2018s sole discretion.<\/p>\n<p>Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. DockCraft Industries LLC does not control or endorse the content, messages or information found in any Communication Service and, therefore, DockCraft Industries LLC specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized DockCraft Industries LLC spokespersons, and their views do not necessarily reflect those of DockCraft Industries LLC.<\/p>\n<p>Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and\/or dissemination. You are responsible for adhering to such limitations if you download the materials.<\/p>\n<p><strong>Materials provided or posted to DockCraft Industries LLC or its web site<\/strong><br \/>\nDockCraft Industries LLC does not claim ownership of the materials you provide to DockCraft Industries LLC (including feedback and suggestions) or post, upload, input or submit to any DockCraft Industries LLC Web Site or its associated services (collectively &#8220;Submissions&#8221;). However, by posting, uploading, inputting, providing or submitting your Submission you are granting DockCraft Industries LLC, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.<\/p>\n<p>No compensation will be paid with respect to the use of your Submission, as provided herein. DockCraft Industries LLC is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in DockCraft Industries LLC sole discretion.<\/p>\n<p>By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.<\/p>\n<p><strong>Third Party Links<\/strong><br \/>\nIn an attempt to provide increased value to our visitors, DockCraft Industries LLC\u00a0 may link to sites operated by third parties. However, even if the third party is affiliated with DockCraft Industries LLC, DockCraft Industries LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DockCraft Industries LLC. These linked sites are only for your convenience and therefore you access them at your own risk.<\/p>\n<p>DockCraft Industries LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).<\/p>\n<p>The inclusion of any link on the DockCraft Industries LLC\u00a0 Web Site does not imply endorsement by DockCraft Industries LLC of the site or any association with its operators.<\/p>\n<p><strong>Copy Rights, Patent, and Trademarks<\/strong><\/p>\n<p><strong>Copyright<\/strong><br \/>\nThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of DockCraft Industries LLC. The collective work includes works that are licensed to DockCraft Industries LLC. Copyright 2008. DockCraft Industries LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with DockCraft Industries LLC or purchasing DockCraft Industries LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with DockCraft Industries LLC or to purchase DockCraft Industries LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by DockCraft Industries LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.<\/p>\n<p><strong>Patents<\/strong><br \/>\nAll designs contained herein are protected by U.S. Patent Laws.<\/p>\n<p>Duplication of designs without written authorization is forbidden.<\/p>\n<p><strong>Trademarks<\/strong><br \/>\nAll trademarks, service marks and trade names of DockCraft Industries LLC used in the site are trademarks of DockCraft Industries LLC.<\/p>\n<h2 id=\"customerPolicy\">Customer Satisfaction Policy<\/h2>\n<p>Experience \u201cThe Docksider\u201d &#8211; Satisfaction Guaranteed.<\/p>\n<p>At DockCraft Industries LLC, we pledge to provide our customers with prompt, courteous service from order to delivery and to assure a pleasant experience with internet shopping.<\/p>\n<p>After sale satisfaction is recognized as well.<\/p>\n<p>Without Complete Customer Satisfaction our business will loose continued purchases, word of mouth advertising, and testimonials that we can share with future customers.<\/p>\n<p>DockCraft Industries LLC encourages feedback from our Customers.<\/p>\n<p>We want to hear the &#8211; Voice of Our Customer, \u00a0e-mail us at\u00a0<a href=\"mailto:voc@dockcraft.com\">VOC@Dockcraft.com<\/a><\/p>\n<p>We need to hear what we are doing right to Satisfy our customers; and more importantly &#8211; how to improve, to better serve our customer base.<\/p>\n<p>At DockCraft Industries LLC we are interested in All Customer Inquiries.<\/p>\n<p>Without your feedback we will not know how we could improve our site, service, and products.<\/p>\n<h2 id=\"orderPolicy\">Order Policy<\/h2>\n<ol>\n<li><strong>Online<\/strong><br \/>\nThis is easiest and very secure! Use your credit card and order right here with our safe and secure online system. Your credit card statement will show a charge from DockCraft Industries LLC.<\/li>\n<li><strong>E-Mail<\/strong><br \/>\nCopy an order form, fill it out and E-Mail it to us with your credit card number. Your statement will show a charge from DockCraft Industries LLC\u00a0<a href=\"mailto:sales@DockCraft.com\">sales@DockCraft.com<\/a><\/li>\n<li><strong>Personal Checks and Money Orders<\/strong><br \/>\nYou may opt to print a form, fill it out and Mail it to us with a personal check or Money Order.\u00a0Make Checks payable to, <strong>DockCraft Industries LLC<\/strong>. Our address is shown below. Your Order will not be shipped until your check or money order clears the Bank.\u00a0Please do not send your credit card number via the mail.<\/li>\n<li><strong>Phone<\/strong><br \/>\nWe prefer that you use one of the above ordering methods, however, if you require, call us @ 585-734-7374. We will be happy to take your order and discuss your options. If we happen to miss your call, please leave a message. We return ALL phone calls.<\/li>\n<li><strong>Order Confirmation<\/strong><br \/>\nDockCraft Industries LLC will be sending you an order confirmation via e-mail within 24 hours of receipt of payment. The exception is for orders received via personal check, once the check has cleared the bank a confirmation will be sent. Usually 5 business days.<\/li>\n<li><strong>Order Cancellation &#8211; Changes<\/strong><br \/>\nAfter your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fees or charges incurred for cancellation or changes will be applied to you.<\/li>\n<li><strong>Out of Stock Items<\/strong><br \/>\nIf for some reason an item on your order is temporarily out of stock, we will give you a call or send you an email within 24 hours of your order with an estimated availability date. At that time, you can decide whether you want us to backorder the item for you and hold your order. Then as soon as the backordered item arrives at our location, it will ship immediately. We will also cancel the order if you desire.<\/li>\n<\/ol>\n<h2 id=\"paymentPolicy\">Payment Policy<\/h2>\n<p><strong>Buying Over The Internet<\/strong><br \/>\nShopping online at DockCraft.com . is not only convenient, it is extremely secure. Our secure server protects any credit card or other billing information you provide to DockCraft.com.<\/p>\n<p>Our Credit Card Processor sends your order to us.\u00a0 They only provide DockCraft the last 4 digits of your credit card, the order information, and shipping address.<\/p>\n<p>Shortly after placing your order online, you will receive an e-mail confirmation of your order.<\/p>\n<p>All prices are in U.S. Dollars.<\/p>\n<p><strong>Payment Methods<\/strong><br \/>\nWe accept the following credit cards for payment:<\/p>\n<ul>\n<li>American Express<\/li>\n<li>Mastercard<\/li>\n<li>Discover<\/li>\n<li>PayPal<\/li>\n<\/ul>\n<p>Plus Personal Checks, Bank checks and Money Orders<\/p>\n<p><strong>Sales Tax<\/strong><br \/>\nBecause DockCraft Industries is based in New York State, we are required to collect 7.5% sales tax on all products shipped to a New York address.<\/p>\n<h2 id=\"shippingPolicy\">Shipping Policy<\/h2>\n<p>Free shipping of our products in the contiguous 48 states.<\/p>\n<p><strong>Orders will be shipped within 2 to 4 business days from receipt of order.<br \/>\n<\/strong><\/p>\n<p>All other locations, Please contact us with your destination requirements and we will quote you estimated shipping fees.<\/p>\n<p>We Do Not ship to PO Boxes.<\/p>\n<p>Please call us at 585-734-7374, or E-Mail us at <a href=\"mailto:info@DockCraft.com\">info@DockCraft.com<\/a> with the merchandise information and your complete delivery address so we can quote the shipping fees.<\/p>\n<p>Shipments are made via USPS, UPS, or Fedex. You will receive a notification on shipment.<\/p>\n<p><strong>Order Tracking<\/strong><br \/>\nYou will be provided a tracking number so you may track your delivery.<\/p>\n<p><strong>When Your Merchandise Arrives<\/strong><br \/>\nPlease be prepared to inspect your order when it arrives. Check the Packaging List and verify that the quantity of packages delivered agrees with what the Packaging List indicates when it left the factory. Please do not sign the Packaging List until you are sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately.<br \/>\nYou must sign the packaging list with a note describing the damage you see.<\/p>\n<p><strong>Freight Damage<\/strong><br \/>\nAlthough freight damage is very rare, your products are fully insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials and the Packaging List. Your items we be replaced at no charge.<\/p>\n<h2 id=\"returnPolicy\">Return Policy<\/h2>\n<p>Customer satisfaction is the foundation of our success.<\/p>\n<p>DockCraft Industries LLC customers are overwhelmingly satisfied with their selection.<br \/>\nHowever, if you are not satisfied with your purchase, you must call us within 5 days after receiving item(s) for return instructions.<\/p>\n<p>All items being returned must have Return Material Authorization number that we will provide you. All items must be returned at the factory within 30 days of receipt for a refund. After the 30 day period any returns will be refused.<\/p>\n<p>Item(s) must be in original purchase condition for a refund minus a 20% re-stocking fee.<br \/>\nItems must be shipped in the original packaging and accompanied by the invoice.<\/p>\n<p>Return Freight costs are the responsibility of the Customer and are not refundable.<\/p>\n<p><strong>Freight Damage<\/strong><br \/>\nAlthough freight damage is very rare, your products are fully insured against freight damage. Should freight damage be determined, contact us for instructions immediately. Please keep all packaging materials and the Packaging List.<\/p>\n<p>There is no restocking fee on damaged items, your item will be replaced free of charge.<\/p>\n<h2 id=\"warrantyPolicy\">Warranty Policy<\/h2>\n<p>DockCraft Industries LLC warrants your product against defects in materials and workmanship when used for the intended purpose of holding kayaks under normal use and conditions.<\/p>\n<p>Any dis-assembly, unauthorized alterations or improper assembly damage will also void this warranty.<\/p>\n<p>The warranty is valid for one year on parts for the original owner only and warranty begins from the date of purchase. DockCraft Industries LLC will provide a replacement part at no charge for any part found defective in material or workmanship during the warranty period.<\/p>\n<p>Under no circumstances will the manufacturer be responsible for damages or failures that occur as a result of improper use, assembly, or failure to adjust and operate the storage rack correctly (per manual).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy | Terms of Use | Customer Satisfaction Policy | Order Policy | Payment Policy | Shipping Policy | Return Policy | Warranty Policy Privacy Policy Privacy Statement DockCraft Industries LLC is committed to protecting your privacy and using technology that gives you the most powerful and safe online experience. 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